KTMB Butterworth Station - Μπάτεργουορθ, Penang

Rose O.

I am a 70+ wargamas. I don't like to rush last minute n so I always take an earlier ferry across from Penang island. I wish n hope that KTM would consider allowing passengers especially wargamas like me to scan in n rest on the seats with a back for leaning. I bought a BC seat n still have to sit out here - hot & crowded & cannot lean anywhere. I wish I am allowed to wait in comfort in the Ruby Lounge & not only allowed in , one hour before departure time.
Thanking KTM in advance for your kind consideration.

Angel H.

我从penang坐7.30am的船🚢到达北海火车站时大概7.50 - 8.00am早上，因为柜台没有开！我们在自动售票机前，遇见一位马来女服务员为我和朋友解答很多问题。😊谢谢她的好服务！彬彬有礼态度好👍
🈶自动售卖咖啡机那儿咖啡有各种不同口味都很好喝！有个小卖商店有三文治和香肠面包，还有各式的饼干。周围环境不错，还有休息区有风扇可是有点闷热，厕所卫生需要加强！🔴需要注意事项📢是柜台人员报告时很不清晰～小心会错过火车！希望未来的北海火车站服务会在其他方面会变得更好！

herda N.

Once you've scanned your ticket and entered the waiting area, you're not allowed to exit—even briefly—to get water or snacks from the kiosk outside. Unfortunately, the vending machines inside were out of order (“rosak”), leaving no way to get a drink while waiting.

This setup feels outdated, like a bus station from the 80s. I hope KTM can improve this by either fixing the machines promptly or allowing short re-entry with proof of ticket. Basic passenger needs should be considered.

JacobBiscuitsAreBest

This train station is quite dirty to be honest. The toilets has a stench, and the floor is wet with water and who knows what. The lift is really inconvenient as everyone has to get crammed together, but overall the train experience was not bad. The seats were rather comfy but there was one drawback. I travelled to KL sentral from this station and back, and both times the arrival time was delayed by a lengthy 40-45minutes! The food on the train was also highly overpriced and not very good. There’s a Great Seven Cafe outside the station thatserves great nasi lemak and curry puffs but I was to early there, so it wasn’t open yet.

Low K.

KTM Butterworth is convenient as it’s directly connected to Penang sentral, making travel easy. However, the station is old and really should be upgraded since it’s the main hub in Butterworth. Seating is limited, especially during rush hours, and the toilets are not very clean. Overall, it’s functional but far from comfortable.

P Y.

Poorly designed or it's like a 3rd world country station.
No lounge for business coach travellers.
No eateries or any places to sit for a drink.
Only 1 area where arrival and departure passengers use and it's very congested, ventilation is very bad as only a few ceiling fans in centre area but none at the lift area.
Unfortunately only 1 Lift for arrival passengers and lots of departure passengers waiting just at the lift to get in for next train.
There's 1 stairway, no escalator. So it's hard for passengers to carry their luggage bags up or down that stair.
Need to redesign and upgrade the whole station to make it user friendly and safe for travellers.

Umie C.

Hati -hati ada ulat mesin kacau org nk buat pembelian..yg paling geram nk bayar guna kad ATM dia nk ajar ..konon saya buat salah..Tolong lah buat sekatan daripada diganggu org yg suka berada disitu bukannya nk beli riket..saya dh maklum pada pegawai KTM disana .harap ada perubahan.

shireen S.

Clean and accessible. Clean trains. Great idea to travel though Malaysia by train. Food on the train is less than average and food options on the platform are very few. Also boarding and reaching the platform is allowed only 5 minutes before which can be a bit inconvenient for senior passengers