JC Mark Hotel - Bintulu, Sarawak

Miyuki L.

Beware of Unprofessional staff (yes today it was the receptionist)

Paid for two duplicate rooms bcs the staff DID NOT BOTHER to explain why one of the rooms was left unpaid.

Well bcs we were supposed to cancel one of it, and we called the hotel, the reply we got was just to leave it unpaid and it will be cancelled automatically.

NO, when we came, we were told there was two rooms under the booking. And God forbid the management train and communicate with their staffs about one of the room that was meant to be cancelled automatically before the check-in date. And to make sure every staff is on board and aware of the situation, NO they did not.

Now that giving it a second thought, maybe this is a gimmick to sell an extra room perhaps? We have already called in super early to cancel the double booking and they have already accepted it, but why are we asked to pay again? WHY?

Worst case is this mistake is not reversible. By then we only got the key cards, we are still at the lobby and the staff said THERE IS NOTHING WE CAN DO ABOUT IT. Mind you, we have not checked in, we only touched the key cards, that’s all. So the room is what, USED the moment I got the key cards? Like what’s going on? IRREVERSIBLE 🙄

Yeah because everyone needs to pay for an empty for fun and just leave it vacant as is. 🙄🙂

vaurera

Been here many times. No longer as clean as before. there were stains in the bathroom. the drain in shower cubicle were clogged. Just hope the management could look into such issues and ensure guests satisfaction

Safari44315262739

JC Mark Hotel Bintulu offered a comfortable and hassle-free stay. The room was clean, well-kept, and ready upon arrival. The hotel’s location makes it easy to access the town’s main areas and amenities. Facilities were in good shape, and the provided conveniences made the stay smooth. A dependable pick when visiting Bintulu.

CoreyChiam

Love the bed. We had super good sleep eventhough our room was next to the elevator. They have a pub downstairs but we could not hear much noises. And we were on the first floor. Second time is a charm. Clean room and bathroom. Nice smell of fresh linen. Definitely our hotel list

Mohamad N. F. A.

Sik sesuai untuk yang berkeluarga ada bawa baby, malam terlalu bising dengan bunyi nyayian org karoke dibawah. Di bilik 1005 jelas abis bunyi bass pub dibah. Sik dapat tido oleh nya. Sik tauk lah ada sound proof sik bilik hotel tok. Mun dapat pilih hotel lain jak.

CoreyChiam

It was an unexpected trip. The hotel is always full so we were lucky to finally get ourselves a room. Bathroom is very clean. The sheets smell so clean and nicely scented. Did not expect to have a quiet night even on the first floor. They have nice eateries nearby.

Trip.com M.

Room ok. but the aircond not too cold even dah set the temperature paling sejuk. thats it. thank u.

Trip.com M.

I recently stayed at your hotel and would like to share my feedback regarding my experience.Firstly, I must commend the quality of the hotel room itself. It was well-appointed, clean, and comfortable, providing a pleasant environment for my stay. The amenities and facilities within the room met my expectations, and the overall ambiance contributed to a relaxing atmosphere.However, I encountered an issue with the water supply in the room. The water pressure was not strong enough, which made showering and using the sink somewhat inconvenient. Additionally, the water temperature was not consistently hot; it tended to fluctuate, and at times, it was uncomfortably cold.This aspect of my stay was disappointing, as having a reliable and comfortable water supply is essential for a satisfactory hotel experience. I believe addressing this issue would significantly enhance the overall guest experience.I trust that this feedback will be taken into consideration, and I hope to see improvements in the future. Despite this issue, I would consider staying at your hotel again, given the positive aspects of my visit.Thank you for your attention to this matter.