Kingston Hotel - Tawau, Sabah

Ronnie M.

Semoga Bahagian receptionist..mesra pelanggan sedikit..kalau boleh senyum senyum juga..semoga ada perubahan kedepannya...

Condes-Sheehan

Kingston Executive Hotel | Tawau, Sabah, Malaysia Borneo||This is not an excellent choice for travellers visiting Tawau. This property’s amenities and room features are totally not enhancing travellers’ stay.||Safe Box|Room is provided with safe deposit box which you commonly find in hotel room around the world.|At Kingston Executive Hotel in Tawau, you cannot enter your own PIN that only you can remember but you are given a key to open/close it and the hotel has the master key to open/close it as communicated to us by the staff from Maintenance. It is not safe leaving important documents etc in the safe box with (and knowing) hotel has master key to open/close it.||Housekeeping |• Toilet roll|No new toilet roll, no extra toilet roll. To use whatever left on the toilet roll from previous guest hence we bought our own toilet rolls from nearby convenient store.||• Towel, Floor Mat|No extra towel and/or floor mat can be requested.||Shower|Glass door to shower cubicle has no handle to open and close it.|To open from outside, push the glass door.|To close from inside, push the glass door. No matter how careful and slowly pushing it to close, glass door touches the wall and makes a loud banging noise.|To open from inside, reach out to the top of glass door to open.||Shower wasn’t working, there was no cold water in the shower, only hot. Maintenance temporarily fixed it and the next day fully fixed it.||Front Desk Team|• The team is lacking professionalism and stringent guidelines to protect guests.|• We were informed that Maintenance staff are not hotel staff hence hotel is not responsible who calls in to the room to fix things up.|• We were assured that remaining room payment can be done on check-out but on 4th day of stay, the power to the room was cut off, we learnt it is the hotel’s way of communicating with us that we need to make payment. The power were not reinstated after payment was made and we were to walk down to reception to make another complaint. Only then power was resume.||Television|Screen shown a lot of static when switched on. Maintenance Team fixed it and we were able to watch television shows.|The next day, every day whenever television is switched on, “Tiada isyarat” (meaning no signal) popped up on screen, Front Desk is informed, Maintenance staff called in to fix. These were daily ongoing whenever television is switched on.||Door|Knob is wobbly. Knob needs to be reassessed to see if it needs replacement or fixing it suffice.||Toilet flushing problem|Toilet bowl overflowed and not flushing down properly. It was fixed by Maintenance Team.||Phone|Phone is available in the room but it is only for display as it is not connected at all.||Maintenance Team|They were very helpful but after knowing that hotel is not responsible who calls in to the room to fix things up, made us feeling very nervous and unsafe.||Conclusion: In hospitality, guests’ stay is either made up of magic or tragic moments/experiences. Our four our nights stay at Kingstown Executive Hotel in Tawau, Sabah (Malaysia Borneo) were from one tragic to another tragic experiences!

Matthias D.

Our room was not the cleanest in the world. Strong smell of tobacco, strong smell of piss in the toilets. The strong smell of detergent when we arrived did not manage to cover the former. Very noisy staff in the morning. The central area of the building looks like a prison. Upon arrival, the receptionist took one of our passports to scan it, and by doing so, folded one of the pages. Luckily for us and for him, it was not the page with the identity picture and informations. It could have resulted in rejection of the passport at the indonesian border and screwed our entire trip. So angry at these people. I give 3 stars for the location because it is perfectly situated in the center. Unfortunately, it is the center of Tawau, last on a long list of ugly and disgusting cities we had to pass through in Sabah.

Larry S.

Took the king size bedroom.
Place is decent and Room is big.
It has seen better days. No major complaints.
Parking ample outside hotel.
Price was around RM70 - RM80 per room.

Knoxbog

Not clean enough. The toilet floor mosaic feels oily.
No water heater, no reading light, slow water pressure.

But the front desk service is okay.

harzard S.

Best place to relex. Nice place. But not enough plug to charge in the room

conspirat

The room offered is quite big, comfortable bed however there is no WiFi available during our stay. The air conditioning set in our room is an old model, there is no remote control. The timer is set on random and we were haunted with freezing cold temperature during the night and the hell of hot and damp condition during the day. Hotel staff didn't really care of that. A good stay but I find the security and customer service could be improved.

itchyfins

This was a great base to explore Tawau. It's in a good location next to the King Park, with a 24 hour convenience store right next door and though there is no restaurant onsite, there are plenty of shops and cafes very close by. The twin room was very clean and very comfortable, with the best pillows I've ever had. Airconditioning was good, and there was hot water in the (huge) shower. There is wired internet and cables are available from reception. The laundry service was reasonably priced for a hotel, around RM1.50 for a t-shirt. ||The staff here were excellent, they helped in every way.