Arwana Travel And Tours Sdn. Bhd. - Seri Manjung, Perak

wk Y.

Terrible Bus Experience From Manjung to KL （Sunday 6.15pm ）

I recently took a bus driven by an Indian driver, and it was an awful experience. Firstly, the sound system on the bus was turned up incredibly loud, blasting Indian music videos (MV). The volume was so high that it completely disturbed everyone on board, making it impossible for anyone to rest.

The bus was extremely noisy and chaotic, creating an uncomfortable atmosphere for all passengers. Being on such a loud and disruptive bus for a long journey was unbearable. I believe the bus company should prioritize passenger comfort, especially during long trips. Music at such a high volume should either be avoided or at least allow passengers to control the volume.

This experience was incredibly disappointing, and I will not choose this company again. I hope they improve their service to provide a quieter and more comfortable travel experience.

Jamie F.

NOT impressed with Arwana's surly driver. For starters he does not help with luggage, you have to load it into storage yourself. Rather than a friendly greeting, he could barely make a grunt when I checked if I was on the right bus. He then told me I wasn't allowed to take my hand luggage, which included my food, drink and laptop, claiming there was no room, which was absolute hogwash as there was a ton of empty seats and loads of legroom. Instead, I had to take everything out my bag, which just created more chaos and mess and did not make sense at all. I then proceeded to watch other passengers board... carrying large bags of hand luggage. I'm Western and suspect there was some mild racism at play here because he had no problem with local passengers and their hand luggage (see photo. My refused bag was smaller than the one pictured).

Amhas H.

27 Mac 2025 - perjalanan jam 9.50PM dari hentian duta ke manjung.

Driver bas ni agak kasar. Menengking penumpang. Berlagak macam dia bagus.

Hanya berhenti untuk menurunkan penumpang Saya lihat ada ramai yang mahu buang air kecil. Maklumlah perjalanan dari KL mengikuti batu Gajah...sri Iskandar... Manjung agak lama. Harap arwana ambil la tindakan terhadap pemandu bas ini. penumpang adalah pelanggan. Dan driver bas dapat gaji hasil dari penumpang yang membeli tiket bas.

Chong C.

Setiap Kali datang ke kedai Arwana Sitiawan nak beli bus tickets masa pukul 9pm lebih, mesti system dia offline. Pekerja lelaki Indian itu yang bagi tau, system offline. Tak kan setiap kali saya datang pun system offline? Saya rasa dia mau balik kerja awal, sebab itu bagi tau customer macam itu. Arwana HQ tolong ambil perhatian

muhammad D.

Yg jaga kaunter arwana manjung , pukul 7 (7/7/2025) pagi ni, jenis tak mesra pelanggan, ckp berlagak dan sombong.

Ramannan J.

Hii....Had a bad experience on driver I ask with him this bus going to Butterworth or not after that he started too shouting with customer not only me ..We are customer and we also paying for ticket ,driver also rude.Worst experience 🤦

farah R.

tiga kali dah ye arwana ko buat perangai. kau better improve service ko especially yang dri tbs nak hantar ke seri iskandar. takckup jari aku nk kira bape kali ko lambat. jangan sampai orang blacklist kau tau. bagitau sikit kt driver suruh on time. kalau rasa jalan jem gerakla awal. cane bus lain dah smpai pastu arwana je belum? bus lain tkhadap jem ke. please la manager ke whatever tegas sikit. takut lama lama tkde org nak naik bus ni disebabkan suka delay org camni.

Мария ?.

Сами автобусы комфортные, но от Hentian Duta до Лумута автобус ехал 4 ч 35 мин (дольше обещанного), плюс опоздал с отправлением (на 25 мин). Из-за чего мы на 5 мин не успели на паром до Пангкора, и пришлось ждать следующий 1.5 часа.