Crystal Crown Hotel Johor Bahru (CCHJB) - Johor Bahru, Johor

HENNI N. N. H.

Location is good, near to makan/food area. Walking distance to KSL mall.

Service is also great. Staff welcomed us with greet & smile.

But a bit unsatisfied with the room. Furniture looks old fashion, no room slipper provided, shower pipe head was in poor condition & the towels looks old and dirty. But the room is clean with nice bed to sleep on. Can improve more. Thank you.

Melvin L.

Located a stone-throw away from KSL mall makes this one of the prime location to stay. It's about a 5-minutes walk. The nearby food court operates mostly for the evening crowd is also a nice place for your meals. Very convenient location away from the buzz of City Square and you can easily get a Grab ride to other places.

Rooms are clean with basic amenities. You may leave your bags if you are early or when you need to return after check-out.

Wang Y.

It could have been a luxury hotel, 40+ years ago..hotel foyer was grand, elevators did not require hotel card access even. Room was big considered its price, bathroom had a tub but requires abit of plumbing. Situated in the center of busy crossroads, walkable distance to KSL and Pelangi cafes or massage palours. Overall was an okay stay for a weekend trip.

Gihan J.

I stayed one night at Crystal Crown Hotel JB and had a very pleasant experience. The room was clean, spacious, and comfortable. The staff were friendly and helpful, making the stay even more enjoyable. Breakfast was good with a nice variety, and the calm, quiet environment made it perfect for a short getaway. Highly recommended for anyone looking for a relaxing stay in JB.

EnJie E.

I booked and topped up for an Executive Room for a birthday celebration, but the experience was extremely disappointing and unacceptable.

When I checked in, the cabinet was full of dust, which was shocking and unhygienic. We requested housekeeping to clean it, but the condition remained the same even after they came.

Later, when we returned to the hotel and were ready to shower and rest, the sink was choked, and instant noodles (as shown in the attached photo) came out when I tried to brush my teeth. The smell was terrible.

On top of that, the toilet was leaking. Although we called for a technician who came to fix it, the problem happened again right after he left.

When I went to the front desk, the staff were rude and unhelpful, despite it being late at night when I was just trying to rest. Both the technician and front desk staff showed poor service attitude.

This stay was completely unacceptable — the room was unusable (unable to shower, flush, or even wash hands properly).
I am therefore requesting a full refund and an official response to this issue.

Please take immediate action and get back to me as soon as possible.

KãUr T.

Overall experience in this hotel was very good. Room was spacious and clean. Their housekeeping service was also great. We also had breakfast there, but the variety is not too much they can add some more items for breakfast.

Gloria X.

definitely not going back anymore. aircon in room wasn’t cold, had to call their maintenance crew in to check upon it but still not cold. no hot water in showers. booked large bed, but they give us twin bed. lifts in the hotels want so fast close that it doesn’t wait for guests to go in

Trip.com M.

Hotel location is great. 10 mins walk to KSL Mall and nearby is the Century Street Food Centre. Our room is newly renovated. It was clean, very spacious & equipped with all the necessary amenities. The king size bed and pillows were very comfortable. Only downside was the aircon was not cold. The service provided by the lady at the reception was commendable. Overall had a pleasant stay.