Easybook (M) Sdn Bhd - Butterworth, Penang

L D.

Poor customer service , even bought a refund protection they never intend to refund u back. Worst case is the bus not even punctual buying at 630am ticket turns out arrived at 8am ++ . Will not using this Easybooking from now on .

Ho J. L.

Don't book the ticket from this easy book. Cheating money, after pay for insurance protection, not allow refund. I booked 11 May around 1pm, cancel around 3.45om but not allow. If not allow why accept my insurance protection money? Cheating and dishonest.

Those who read my review, just take time and effort to report to consumer. If the consumer find out the company is cheating will fine the company and refund our money.

Mizan

I already booked a ticket bus, but they didnt update the itinerary of the trip. Checking my bank balance already cuts off and pay them. I messaged and called them, but they didnt reply or call me ASAP. the work schedule of CUSTOMER SERVICE is probaly 9 AM to 10 PM. But nobody cares about consumers problem. POOR. Call the nearest easybook they explain to me that process refunds is 4 weeks, whatttttttts. How do you expect to lived somewhere when you need to go back hometown. POOR.

Sally

Easy book has BAD SERVICE .When the the Booked Bus Schedule is DELAY the Easybook counter does not help to find a Replaced Bus to Assist the customers/ passengers to be on time to their Destination.

When we Book we book through Easybook.Any Bus Delay or Bus schedule changes when we approach them, they ask you to call the Bus Operator ourselves.

This is Irresponsible & Zero Customer Service and causes Real inconvenience to the passengers & their customer.

Please look into this matter Urgently.

Shey L. T.

Never update in website about boarding location change to Sg Nibong , all passenger wait at Komtar and trip delay because of this issue , pls do your side responsible to provide prober service . BAD EXPERIENCE

Lai T. O.

Buy ticket but bus never come for picking up at The Plaza, Singapore. No live agent support. Totally not ok. I don’t know why you are still putting up this in Easybook.

sy

bus is always late with zero updates from easybook or bus company. took a bus to an from KL this weekend and the wait timing for both ways is just horrible, we endlessly waited for about 1.5h to 2h!

Bxcz

Shady business with poor customer service. Booked several buses with Easybook, and buses are always late for hours. The bus this afternoon did not turn up, and I was denied a request for a refund and was told that I should have called to check with the bus company. In fact, I reached an hour early, called the number provided by Easybook time several times, and there was no response whatsoever. I would rather shred my money in a blender than spend another cent with this company. Absolutely disgusting. Travel company? I travelled no where with this shady business.

Update in response to Easybook’s reply:

I enquired with the terminal staff 4 times over the course of 2 hours and was told they do not know what time the bus will arrive. They said they have dropped the bus driver a message but did not receive any reply. Additionally, I called the bus company at the number provided by Easybook and received no response. The very least you could do is issue me a refund and take this issue up with the bus company.