hidaya A.
1/5
It's been a while since I've reviewed either Google or Agoda.
But this time, I must review this to highlight the unethical behavior of this hotel's receptionist.
I actually gave the hotel an 8/10 because it was clean, the bathroom was clean, and the location was very strategic. It's close to JB Larkin, and there are many restaurants nearby that are open until the early hours. There's even an Indonesian restaurant right next door.
But not the receptionist, especially the one who wasn't wearing a hijab on the night shift on July 19, 2025. This hotel's business is about service. We didn't stay for free or owe money. We paid cash, and we deserve to be served because, as I said before, the main value of this hotel's business is service.
If there was a score below 1 star, I would have given it to the receptionist.
I arrived around 10 pm, already tired from the long journey. As soon as I entered the lobby, the receptionist, who wasn't wearing a hijab, simply looked at me with a cynical look, as if I were a beggar. She didn't ask me anything, just sat there in her chair with a disgusted expression. I'd even been the one to talk about checking in.
The receptionist remained seated, not standing up to greet me, and her gaze remained unfazed. As soon as she knew I was a customer, she should have stood up and greeted me with a friendlier face. Actually, not smiling would have been fine, but at least her demeanor should have been warmer. However, her attitude remained unchanged, remaining just as bad. She forgot that she was being paid off by us, the hotel's customers.
To the management of the Gazrin Hotel, please evaluate the receptionist. Apart from the receptionist, the hotel is actually very good. I've seen many negative reviews on Google and Agoda about the receptionist, but it seems like management is ignoring this. If this continues, customers will abandon this hotel. Actually, I don't really care, it's not that important to me personally.
Udah lama gak melakukan review baik di Google maupun di Agoda.
Tapi kali ini harus melakukan review, untuk memberitahu betapa tidak beretika nya resepsionis hotel ini.
Sebenarnya untuk hotel, saya kasi nilai 8/10 karena hotel nya bersih, kamar mandi juga bersih dan lokasi nya sangat strategis. Dekat dengan JB Larkin, banyak restoran disekitarnya yang buka sampai dini hari. Bahkan tepat disebelah hotel ada rumah makan Indonesia.
Namun tidak untuk resepsionis, terutama yang tidak pakai hijab pada shift malam 19 Juli 2025. Bisnis hotel ini yg dijual adalah jasa dan pelayanan. Kami menginap bukan gratis apalagi berhutang. Kami bayar cash/tunai dan kami berhak dilayani karena seperti yg saya sampaikan sebelumnya bisnis hotel ini nilai utama nya adalah jasa dan pelayanan.
Jika ada score dibawah bintang 1, saya akan berikan itu kepada resepsionis nya.
Datang malam hari sekitar jam 10-an, udah lelah karena perjalan jauh. Begitu masuk lobby, si resepsionis yg tidak berhijab cuma melihat saya dengan pandangan sinis, seperti saya pengemis dan meminta-minta. Gak bertanya sama sekali ke saya, hanya diam sambil duduk dikursinya dengan pandangan tidak mengenakan. Bahkan saya dulu yg bicara kalau saya mau check-in.
Resepsionis tersebut tetap duduk, tidak menyambut saya dengan berdiri dan dengan tatapan mata yg masih buruk. Seharusnya begitu tau kalau saya adalah customer maka sewajarnya dia berdiri dan menyambut saya dengan wajah yang lebih ramah, gak perlu senyum pun tidak masalah, tapi setidaknya sikap nya harusnya bisa lebih hangat. Namun attitude nya tetap tak berubah tetap juga buruk. Dia lupa bahwa dia mendapatkan gaji dari uang-uang kami yg merupakan para customer hotel.
Untuk management hotel Gazrin, mohon dapat dievaluasi resepsionis tersebut, karena diluar resepsionis sebenarnya sudah sangat bagus. Saya lihat review di Google dan Agoda banyak yg memberikan komentar yg negatif untuk resepsionis tapi seperti dibiar-biarkan oleh management. Kalau dibiarkan terus menerus maka hotel ini akan ditinggalkan pelanggan. Sebenarnya ya bodo amat buat saya, gak penting-penting juga buat saya.
