Komtar Tours & Travel Sdn Bhd - George Town, Pulau Pinang

Lim K.

Use oversea intern tour guide and the local tour guide also not performed her job up to expectations. Unexperienced. Worse tour experience. The local tour guide act like she on vacation, enjoying the tour with her tourist friends but not as tour guide. Overseas tour guide (intern guide) and local tour guide not in good term also. Zero star. Find out from your local tour guide, she unable to take care the members until quarrel amount the members. Worse tour. Terrible service.

Jujue A.

This will be the first & last dealing with this agent. Sammy is the worst agent i have ever dealt. Lazy. All she could answer is 'fully booked'. Had to check it myself and show her its not fully booked just to get her to do the job. Never gave us an options even when i asked for it. I was the one who had to give her the options and solutions. that is not what i expect from an agent. useless! hopeless! not responsive (she will not reply to your messages or call) even if she answered my call, she would quickly hung up "i'm outside i cannot talk now" i had to take all the trouble to call the carrier for changes, went to the airport to check with customer service and etc because she can't do it. what's the point of using agent then if i had to do it all by myself.
call the general line of komtar tours & travel since sammy is not being helpful. A malay girl answered and promised to check & call back. until now nothing from her. so i guess, its not just sammy, but the whole team are useless.

travel agent from hell!

ONG J. H. ?.

旅游好选择👍Good choice

Wani S.

Horrible service. Agent Sammy has ZERO customer service attitude. A little advice: When customer speaks, you should let the customer finish not to cut the conversation. Not helpful and behave as if the customer knows nothing.
Thanks but no thanks. Never again.

Y 0.

Bad service.. told me to give my contact number then the person in charge can call me. After 3 days nobody calls me.. then I called the office again. Same answer again, will inform the person in charge to call me. Almost a month, the person in charge still haven’t call me. I wonder is the person in charge pass away or resign

Geraldine N. E.

Good service... bus turned up on time to take us to the border. Only problem was the driver asking for more money.. it was pennies but a French couple refused to pay and he said they would have to walk across the border... which they didn't.. so it was a scam.. sad really because it gives the company a bad name...

Rabin V. N.

Great service Goodhope all the team . thank you for your service .

Ong L.

Tour agent ok.can support