Mood Travel - Bangi, Selangor

qistina A.

Not recommended — don’t let them scam you of your hard-earned money and your dream holiday.

Visiting Amsterdam and Giethoorn was my mum's bucket list & dream. We found Mood Travel through their nice-looking Facebook videos. Don't be fooled — the real experience was a major disappointment.

My mum and I travelled with them on the Amsterdam trip (15–25 April 2025).

Change / Misrepresentation No 1: Private Transport Changed to Public Transport
- What was communicated: 5 out of 9 days would have private transport.
- Actual: Only 2 out of 9 days had private transport — the rest, exhausting public transport.

Misrepresentation No 2: Elderly-Friendly Claim
- Promised an elderly-friendly trip with short walking distances.
- Reality: 10,000–15,000 steps daily, 2–4 hours daily public transport commuting, fast-paced walking leaving elderly participants struggling and injured.
- If we knew, we would NOT have signed up.

Change / Misrepresentation No 3: Many Promised Places Not Visited
- Promised: Zaandam City Centre, Marken, Utrecht City, Castle De Haar, Ridderzaal.
- Actual: NONE visited.
- Even at Rijksmuseum and Van Gogh Museum, we only took pictures outside because they failed to pre-enquire who wanted to enter and didn't pre-purchase tickets. When we were there, the tickets had long queues / were sold out.
- A full day was wasted aimlessly in Giethoorn instead of visiting other promised places.

Change / Misrepresentation No 4: Meals and Tickets Cut
- Promised full board (breakfast, lunch, dinner).
- Reality: They unknowingly remove the lunch in the invoice and include only breakfast and dinner — even breakfasts were later cut for 3 days and dinner was cut for 1 day during the trip.
- Tulip Experience tickets were also unknowingly cut.

Change / Misrepresentation No 5: No Real Tour Guide
- Only 1 person from the company joined — a poorly trained "chaperone", not a professional guide.
- Poorly chaperoned trip throughout — not a proper tour, with little to no explanation of the sites visited, unlike what a proper tour would provide.
- Even after continuous feedback (pace too fast, always missing, elderly left behind, should provide private transport), no action was taken.

Other Major Issues:

- Tour Leader Always Missing:
On the day of departure, the tour leader was late. We were told to meet at KLIA by 3:30PM, then last-minute changed to 4:00PM — he only appeared at 4:30PM after most had already checked in themselves or help by his staff whom was also late at 3.47pm.
At Dubai Airport, he also failed to inform the group of a gate change — luckily, I noticed it and alerted everyone.

During the trip, he was mostly missing during breakfasts and rarely provided follow up to enquiries or provided help eventhough he said earlier "ok, I will look into it".

- Hotel Changed After Payment:
After full payment, hotel was changed from Zaandam City Centre to Bastion Amsterdam Airport Hotel, resulting in long daily commutes, wasted time and missed opportunity for exploring Zaandam City Centre on our own in the evening. For info, no shops or attractions nearby the newly changed hotel.

- Overpriced and Poor Value:
Paid RM10,597 per person — not worth it at all.
This trip felt like scamming and daylight robbery.

Final thoughts:
The supposed "professional guide" — who is also the owner — showed no professionalism, no responsibility, and no care for the travellers.

Suggestion: Close shop and move to another business that doesn't involve scamming elderlies.

Verdict:
Major mis-selling, poor chaperoning, overpriced, and extremely disappointing.
Think twice before booking.

Badrul H.

The best travel agency ever. Good customer service. Owner atiq and faris are really good in customer service.

Juliah M. D.

Nice trip scandinavia 6-15/3/2020.

MUHAMMAD F. B. M. R.

Good services

Azizul H.

Muhamad S.

Azwa R.

Muhammad S.