Subaru Cheras Service Centre - Cheras, Selangor

Aswad R.

Terlalu susah untuk jawab telefon...maka tak dapat laa nk buat service reservation...

Terry Y.

On July 2020, I made an appointment with customer service for my vehicle diagnosis. It took me many calls and emails to get an appointment. And, I got my appointment schedule on late Dec 2020. The service center took 5 weeks for the diagnosis and to return my vehicle. Definitely, this not the after-sales service I am looking for.

KKS K.

New car, hit 5k km, wanted to request change gearbox and rear axle oil.

The SA said can not be done, can not pick and choose unless I take the major service package, but the car was in 5k km, doesn’t make sense ti change things like brake oil, cabin filter and etc.

Then made a call to MI PJ, they said can pick and choose, extra income why not right?

So this is typical Tan Chong lack of management, staffs are just lazy to push all jobs like government dept.

Normal service engine oil change took 4 hours where there were no other car around.

Disappointed, avoid at all cost. Maybe go to dealers service center better.

Cornelius V.

This service centre is my 1st choice. Quite a distant for me to travel but its worth the trip. Very pleasant staff at reception. The waiting lounge is a comfort zone. Equipped with hot beverage and biscuits, it's certainly a welcome mat. WiFi is available plus charging ports. I had to do a major service. Lasted about 4 hours. Its situated within an industrial lot area so don't expect public transport. If you need to travel, Grab might be your option. This is my 3rd visit and I am proud of the service rendered to me and my Subaru. Clean job.

Simon W.

Never hope for Online booking for service, it won't materialise (HQ&Branch). Even u call personally, booking not registered in system (Branch). Dealers claim don't have service records after change in buss owner. What else can we trust in their systems.
Be prepared for longer hours to be spent due to MCO & under staffed S.O.P.
Warranty issues, a tricky matter with ALL car manufacturers. Sometimes luck, parts failure just after warranty expired. Battery only last 1.5year. Tyres last 50k km only.

Eric O.

The service centre is small but I was served by a very dedicated personnel Shafiq. The job done is good. Keep up the good work.

Adnan K.

Far easier to get appointments compared to Subaru PJ. Only thing is that it is so far out of the way and not near any LRT/MRT/Komuter station or bus stop.

Mohamad N. M. N.

Very friendly and helpful! However, I do suggest that they revised their IVR (interactive voice response), proper English pronounciation and clarity is advised!